Virtual disk "Enter Passphrase" box not accepting typed characters

October 22, 2013, 12:06 pm

≫ Next: Unable to retreive date

≪ Previous: PGP Disk requests passphrase when mounted

$

0

0

Oui, j'ai besoin d'une solution

I am using WIndows 8.1 and Symantec Desktop Encryption 10.3.1.

After upgrading to Windows 8.1, I am experiencing a problem with the "Enter Passphrase" popup box when mounting a virtual disk.

I created a small (12GB) virtual disk in Fat 32 format (The same problem occurs with NTFS format).  When I try to mount the virtual disk, the "Enter Passphrase" box will popup as usual, but it will not accept any typed characters.  The cursor blinks at the far left of the box, and remains there no matter what I type.  This is not a "show keystrokes" issue, rather the cursor is stuck at the far left, and nothing I type appears.

I'd be grateful for any help.  Thanks.

John

P.S. The hard drive is an unencrypted data drive.

 

 

---

Unable to retreive date

October 23, 2013, 7:17 am

≫ Next: Modifying files and renaming them - normal behaviour?

≪ Previous: Virtual disk "Enter Passphrase" box not accepting typed characters

$

0

0

Oui, j'ai besoin d'une solution

I have tree drives two are 2TB and one is a 1TB large . One the one TB I get this error code " Unable to decrypt: Not permitted by your Administrator (-12198). I just encrypted it and it took the ussaul time of two days but I am unable to decrypt or otherwise just use the drive. It shows up in disk managment as Healthy,(Active, Primary Partition) However I do see that under the file system it has changed from NTFS to RAW ? Since all of my drives are from WD wester Digital I also ran the Data LifeGuard Diagnostics and they have passed as Healthy and Good.

 Now on both of my 2TB drives I get an error of : ". (Error recovering disk H: A recovery key was not found on this drive. The drive cannot be unlocked.) There is no window to type in either the key or the Parraphrase ? Does anyone have any ideas or has this happened to anyone eles ?

Modifying files and renaming them - normal behaviour?

October 31, 2013, 12:19 pm

≫ Next: Netshare (file_Share) file type

≪ Previous: Unable to retreive date

$

0

0

Oui, j'ai besoin d'une solution

I've been struggling a bit on this issue, and wanted to share to see if others have the same experience, or if I'm just missing something obvious:

 

I've got a senario where a user is using PGP 10.3 (that would be Symantec Encryption Desktop 10.3.0):

They place a  text document in the File Share Encrypted folder (located on a Windows 2008r2 Std server rigged for file services). It becomes encrypted (like it should). They then open the text document (doc1.txt), modify it, and save as a different document name(doc2.txt), then close the renamed text document. It is saved in the same file share encrypted folder as doc1.txt is.

The issue:

When opening up doc2.txt, it shows corruption at the end of the file.

Additional Observation:

If the user creates a new document (doc3.txt) and copies the contents from doc1.txt into doc3.txt, saves the file in the same FSE, opening it works as intended.

 

This same behavior seems to be found when the user is attempting to modify Access databases in office 2007 and 2010. Any modification of the encrypted file and changing the name corrupts the file. The users have to maintain the encryption of the document.

 

 

 

Netshare (file_Share) file type

November 4, 2013, 2:14 am

≫ Next: PGP Desktop Trial Install Help

≪ Previous: Modifying files and renaming them - normal behaviour?

$

0

0

Oui, j'ai besoin d'une solution

Hello

I need your help!

I heard netshare(file share encryption) can encrypt all type of file.(usually in advertisement)

but in technologycally, encryption will be impossible for the some case.

 

I would like to know about the impossible file type

could you help me??

 

 

1383724986

PGP Desktop Trial Install Help

November 8, 2013, 6:15 pm

≫ Next: Emails not encryptet or decrypted

≪ Previous: Netshare (file_Share) file type

$

0

0

Oui, j'ai besoin d'une solution

Hello,

I am attempting to install the trial version of PGP desktop. I am using the PGP key generation assistant and I keep getting the message, "the confirmation passphase did not match the original" when I try to make a passphase. I have not made a passphase so I do not know why I keep getting this message. I have tried multiple passphases. I am running Windows 8.1. Thanks for any help!

Emails not encryptet or decrypted

November 11, 2013, 3:04 am

≫ Next: Cannot contact Symantec Encryption Server

≪ Previous: PGP Desktop Trial Install Help

$

0

0

Oui, j'ai besoin d'une solution

I have installed and tried to configure the product to encrypt and decrypt my mails.

I have exchanged public key with somone outside my organization. I can manually encrypt and decrypt contents to and from him.

The problem is that no sendt or recived mails are automaticaly encryptet or decrypted on my side.

I have never seen the notifier-windos when I send or recive encrypted mail.

I am running the software on a windows 7 client against a Exchange 2010 mailserver. I have tried to install this product on 2 diffrent computers but no diffrence in behavior. I have also turned off all firewalls,AV and securitysettings on the client. I have uninstalled all add-ins on client to.

 

 

I have now enabled debugging: http://www.symantec.com/business/support/index?page=content&id=TECH149847 , and when I try to send an email with encryption-button on I get this in the log:

DE 14:44:15 MAPI Proxy: This message is not encoded and passed through without further processing.
DE 14:44:33 Received testconnection request
VE 14:44:33 Outlook Plugin: User encrypted a message with subject test p\u00229? encryption nr 100
DE 14:44:33 MAPI Store: [0x0002] Processing outgoing message from me me@company.no with subject: test p\u00229? encryption nr 100
IE 14:44:33 Processing outgoing message from me
me@company.no  with subject: test p\u00229? encryption nr 100
DE 14:44:33 MAPI Proxy: ..\shared\OCconnection.cpp : Line 239 : Echo::oc::OCconnection::SetServerInfoFromCache
DE 14:44:33     PGPOvidClientSetServerInfo returned with error code -13895(kPGPError_OCC_MailProcessingDisabled)
DE 14:44:33             Received OCC error ecServiceDisabled PGPError: (PGPError #-13895)
DE 14:44:33 MAPI Proxy: SendImmediatelyIfConnected get outlook object returns hr 0x0.
DE 14:44:33 MAPI Proxy: Send immediately when connected checked 1
DE 14:44:33 MAPI Proxy: Outlook ExchangeConnectionMode 800 bConnected 1
DE 14:44:33 MAPI Proxy: Doing send and receive with send group <Programmapper>
DE 14:44:33 MAPI Proxy: Doing send and receive with send group <Programmapper> returns hr 0x0.
DE 14:44:35 Received testconnection request
DE 14:44:35 Received testconnection request
DE 14:44:35 MAPI Proxy: Getting parent folder.
DE 14:44:35 Received testconnection request
DE 14:44:35 Received testconnection request
IE 14:44:35 Processing message me  me@company.no with subject: test p\u00229? encryption nr 100
DE 14:44:35 MAPI Proxy: This message is not encoded and passed through without further processing.
 

Can someone please help

Sondre

• pgp-options.JPG

Cannot contact Symantec Encryption Server

November 18, 2013, 5:35 pm

≫ Next: PGP: unable to decrypt: error -12198

≪ Previous: Emails not encryptet or decrypted

$

0

0

Oui, j'ai besoin d'une solution

What is the reason why am I getting this prompt. I have encryption desktop with email enabled and this prompts appear both inoffice or offsite.

attached is the screenshot.

• cannot contact Symantec Encryption Server.jpg

PGP: unable to decrypt: error -12198

November 19, 2013, 10:41 pm

≫ Next: PGP - Encrypted content length does not match

≪ Previous: Cannot contact Symantec Encryption Server

$

0

0

Oui, j'ai besoin d'une solution

i'm unable to start or unable to pause the PGP encrption,

failed to decrpt the data even through i do have administrator license.

 

getting error -12198

 

can anyone help me to resolve this issue

 

PGP logs say:

06:26:14                        ----- Encryption Desktop started -----

06:26:14                        Encryption Desktop 10.3.0 (Build 9060) (9060)

06:26:14                        Today's date is Wednesday, July 31, 2013

06:26:16 PGP        Info       Setting logging level to: normal

06:26:21 PGP        Info       Initiating daily maintenance procedures

06:28:19 PGP        Info       Unable to send logging data to configuration server; will try later: connection not available (-11097)

08:02:31                        ----- Encryption Desktop started -----

08:02:31                        Encryption Desktop 10.3.0 (Build 9060) (9060)

08:02:31                        Today's date is Wednesday, July 31, 2013

08:02:33 PGP        Info       Setting logging level to: normal

08:02:37 PGP        Info       Initiating daily maintenance procedures

08:04:37 PGP        Info       Sending logging data to configuration server

12:08:15 PGP        Info       Sending logging data to configuration server

18:14:27                        ----- Encryption Desktop started -----

18:14:27                        Encryption Desktop 10.3.0 (Build 9060) (9060)

18:14:27                        Today's date is Wednesday, July 31, 2013

18:14:28 PGP        Info       Setting logging level to: normal

18:14:32 PGP        Info       Initiating daily maintenance procedures

18:17:30 PGP        Info       Unable to send logging data to configuration server; will try later: connection not available (-11097)

20:52:17                        ----- Encryption Desktop started -----

20:52:17                        Encryption Desktop 10.3.0 (Build 9060) (9060)

20:52:17                        Today's date is Wednesday, July 31, 2013

20:52:18 PGP        Info       Setting logging level to: normal

20:52:22 PGP        Info       Initiating daily maintenance procedures

20:55:21 PGP        Info       Unable to send logging data to configuration server; will try later: connection not available (-11097)

22:08:18                        ----- Encryption Desktop started -----

22:08:18                        Encryption Desktop 10.3.0 (Build 9060) (9060)

22:08:18                        Today's date is Wednesday, July 31, 2013

22:08:19 PGP        Info       Setting logging level to: normal

22:08:23 PGP        Info       Initiating daily maintenance procedures

22:11:21 PGP    Info   Unable to send logging data to configuration server; will try later: connection not available (-11097)

---

PGP - Encrypted content length does not match

November 27, 2013, 5:53 am

≫ Next: PGP Desktop - the key remains unverified.

≪ Previous: PGP: unable to decrypt: error -12198

$

0

0

Oui, j'ai besoin d'une solution

Hi everyone, 

I'm analyzing PGP. I have encrypted one file without zipping and i have used passphrase to encrypt, so S2K algorithm will process. However, according to openPGP format, it should be in this format:

34-byte random value (Block size + 2) + plaintext + 2 byte MDC tag + 20 byte MDC value

For my example, plaintext's length is 35 byte. Its extension is txt, so it equals to the length of file. As a result, total amount of encrypted value should be:

34 + 35 + 2 + 20 = 91.

However, my encrypted file has 94 byte content. Do you have any opinion where these 3 bytes come?

Also i have tried 3 more files to check that it has always extra 3 byte or not, however it changes for each one.

Regards.

 

PGP Desktop - the key remains unverified.

November 28, 2013, 6:34 am

≫ Next: PGP Disk Mount Failed because: "item not found"

≪ Previous: PGP - Encrypted content length does not match

$

0

0

Oui, j'ai besoin d'une solution

After importing a (both public & private) key into PGP Desktop, the key is not available to be used for encryption and appears as unverified. The key appears with a gray circle under the Verified column in All Keys.  When tried to Sign the key, PGP prompts "This key is already signed by the specified signing key."

 

PGP Disk Mount Failed because: "item not found"

December 2, 2013, 10:46 am

≫ Next: enroll user with command line

≪ Previous: PGP Desktop - the key remains unverified.

$

0

0

Oui, j'ai besoin d'une solution

Hi Guys,

 

i use to use PGP desktop couple of years back. I did some encrypted drives, which i was using as backup for a while on an external hard drive, and everything was fine. After sometime, i lost my licence (my company didn't renew it) and lost access to the files. I did keep the keys and all, and i have now re-installed Symantec Encryption desktop to be able to mount again the drives. My problem is that out of 4, i can only mount one (of course, the empty one...) for the 3 others, i get this error :

 

PGP Disk Mount Failed because: "item not found" 

what is it all about ? i believe that if there's one i can mount, i should be able to mount the others.... no?

regards,

enroll user with command line

December 3, 2013, 6:21 pm

≫ Next: MAPI Proxy: Decryption failed with error: required public key not found

≪ Previous: PGP Disk Mount Failed because: "item not found"

$

0

0

Oui, j'ai besoin d'une solution

Hi,

 

My customer have a Universal Server with LDAP synchronization, and he need to create a bat for install the pgp desktop with no user interface.

 

I can install the pgp desktop fine, but I can´t enroll the user with command line.

 

How to do this? And after this I can execute the --secure command for encrypt disk with the enrolled user?

MAPI Proxy: Decryption failed with error: required public key not found

December 10, 2013, 2:58 am

≫ Next: PGP Public Key error: Certificates larger than 4000 characters cannot be accepted

≪ Previous: enroll user with command line

$

0

0

Oui, j'ai besoin d'une solution

PGP Desktop fails to decrypt encrypted messages. The PGP Log error message is:

MAPI Proxy: Decryption failed with error: required public key not found

I have reimported the relevant public key, signed it, activated it, set my Trust to Implicit, cached my passphrase, downloaded the relevant public key from pgp.keyserver.com and re-imported it. None of these things has fixed the problem, and I consistently get the same error message every time PGP Desktop tries to decode a message.

PGP Public Key error: Certificates larger than 4000 characters cannot be accepted

December 13, 2013, 5:54 am

≫ Next: Secure items with key ....

≪ Previous: MAPI Proxy: Decryption failed with error: required public key not found

$

0

0

Oui, j'ai besoin d'une solution

Can someone please help, not very familiar with this siftware. I emailed the public key to our vendor and she is getting this error

 

Form field input errors:

 

Certificates larger than 4000 characters cannot be accepted!

Back .Assign PGP Public Certificate

*Certificates larger than 4000 characters cannot be accepted!

 

 

Thanks

Secure items with key ....

December 13, 2013, 5:57 am

≫ Next: PGP Outlook plugin issue

≪ Previous: PGP Public Key error: Certificates larger than 4000 characters cannot be accepted

$

0

0

Oui, j'ai besoin d'une solution

Hello,

I have question how to use option - right click on selected 10 file and Symantec Encryption Desktop - Secure XX items with key...
to secure all files in folder that all files will be secured seperatly.

Now when I made it I have 1 file.pgp. I would like to have the same number of secured files which isn't secured.

Is this any way? I use Symantec File Share Encryption powered by PGP.

Thank you for help.

Grzegorz

---

PGP Outlook plugin issue

December 16, 2013, 12:55 am

≫ Next: keyservers and mail policies

≪ Previous: Secure items with key ....

$

0

0

Oui, j'ai besoin d'une solution

Hi!

I use PGPDesktop10.2.1 MP3 Windows with Outlook 2010.

I have a problem with PGP Outlook plugin.

When PGP service is ON, body of the some Email massages is not showed.

And when  PGP service is OFF and after Outlook restart, body of this Email massages is showed normaly.

Please help me resolve this issue.

Thank you very much!

 

keyservers and mail policies

December 16, 2013, 6:27 am

≫ Next: Migrating from pgp Desktop 9.6 to Desktop 10.x.x

≪ Previous: PGP Outlook plugin issue

$

0

0

Oui, j'ai besoin d'une solution

Hi,

I have a challenge in controlling the listed keyservers of Symantec Encryption Desktop clients using Symantec Encryption Management Server. It is the same issue as described here :https://www-secure.symantec.com/connect/forums/pgpdesktop-deployment

Unfortunately, the responses in that topic are just rethorical questions, and the suggestion is that the list of keyservers is set by the (mail?) policies of the SEMS. But I need to know which ones affect the list of the keyservers in the client?

I have cleaned out the mail policies that end up in the client, removed keyserver.pgp.com and keys.{$DOMAIN} (or whatever) from the keyserver lists because the keyserver also does not have internet connections.

For all mail policies present in the list I checked which keyserver they use for alternate lookups, even though I think that should not be relevant to the desktop client.

Now, when I enroll a user (erase the prefs folder), I get two entries in the keyserver list:

- 'keyserver.pgp.com (over LDAP)'.  - Since we're in a secure environment, LDAP to external systems is obviously out of the question, even if only to keyserver.pgp.com.

- Our SEMS is listed with Universal Services Protocol (over https). I do not want this, because it relies on proxy settings of the local machine.

So, what policies do I need to change to only have our keyserver in LDAP mode listed as a keyserver?

Thank you very much for your suggestions!

 

Migrating from pgp Desktop 9.6 to Desktop 10.x.x

December 17, 2013, 5:38 am

≫ Next: Command line a armored .pgp encryption file

≪ Previous: keyservers and mail policies

$

0

0

Oui, j'ai besoin d'une solution

We are currently using pgp Desktop 9.6 on Windows XP and will be migrating to Desktop 10.x.x on Windows 7.

Will I be able to export/import my existing keyring ?

 

Thanks

Command line a armored .pgp encryption file

December 18, 2013, 8:34 am

≫ Next: Need to stop PGP from processing outgoing email.

≪ Previous: Migrating from pgp Desktop 9.6 to Desktop 10.x.x

$

0

0

Oui, j'ai besoin d'une solution

Hello everyone,

      Been using PGP encryption for awhile now and everything with netshares works well. I do have a new scenario to put into place now, I have to share some encrypted content with a partner and that partner can only decrypt .PGP .GPG or .ASC file formats. So not sure what the best approach is, re-encrypt the files with the vendors public key in that format? or just rename the files to a .pgp format?. Is there a command line script that can be used to re-encrypt all the files we will be sending to our partner with the .pgp  I basically looking for the most transparent way of accomplishing this. If I can script this using the PGP command lines, that would be ideal!

Can someone please advise on the best approach I can take? Thanks

 

Need to stop PGP from processing outgoing email.

December 20, 2013, 9:42 am

≫ Next: PGP Desktop can't find any keys except mine

≪ Previous: Command line a armored .pgp encryption file

$

0

0

Oui, j'ai besoin d'une solution

Our company's email policies require that email stop in the outbox before being sent out and we have a group policy in effect for this. However after installing PGP the outlook client automatically sends email out intead of leaving it in the outbox for the employee to double check. They are using the version 10.0.2. They were using outlook 2007 and in an attempt to fix the issue I have upgraded them to 2010 and then to 2013 both have the same issue. I have also tried removing the policies involved with outgoing email but it is still processing outgoing email. Is there a way to stop it from processing outgoing email?